Fintech Revolution and Financial Inclusion in Emerging Markets: Shaping Sustainable Digital Finance

The FinTech Journey: Bridging the Gaps in Financial Inclusion Through Artificial Intelligence

Author(s): Aditya Keshari*, Upnishad Mishra, Milan Yadav, Pankaj Kumar, Kumari Neelam and Umesh Gupta

Pp: 20-44 (25)

DOI: 10.2174/9798898813154125010005

* (Excluding Mailing and Handling)

Abstract

This chapter begins with a historical overview of Artificial Intelligence (AI), tracing its conceptual origins and examining its evolution as a transformative force in the financial sector. AI has emerged as a powerful tool in enhancing financial inclusion, particularly in improving accessibility to financial services for marginalized and underserved communities. Financial inclusion, defined as universal access to affordable financial services, is critical for poverty reduction and overall economic development. However, despite significant progress, billions of people worldwide remain unbanked or underbanked. The chapter explores how Artificial Intelligence and Financial Technology (FinTech) are addressing these challenges by creating new opportunities for financial access through innovative digital solutions. Key FinTech innovations such as mobile banking, Peer-to-Peer (P2P) lending, blockchain technology, and digital wallets are helping to break down traditional barriers to financial services by offering affordable, accessible, and user-centric alternatives to conventional banking systems. AI plays a pivotal role in enhancing these innovations by automating critical processes such as Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures, thereby simplifying compliance and reducing costs. Additionally, AI improves fraud detection and contributes to the creation of personalized financial experiences through data-driven insights, tailoring services to meet the unique needs of individual users. The chapter concludes by exploring the potential of FinTech and AI to foster a more equitable financial landscape. By adopting responsible and inclusive approaches to these technologies, there is significant potential to achieve greater financial inclusion , particularly in emerging markets. When deployed thoughtfully, these technologies can not only address the challenges of financial access but also catalyze sustainable economic growth and development. 


Keywords: Artificial super intelligence, Artificial intelligence, Financial inclusion, FinTech.