Reinventing Technological Innovations with Artificial Intelligence

Multi-Agent Based Decision Support Systems

Author(s): Kuldeep Singh Kaswan*, Jagjit Singh Dhatterwal and Ankita Tiwari

Pp: 101-116 (16)

DOI: 10.2174/9789815165791123010010

* (Excluding Mailing and Handling)


Multi-Agent-Based Decision Support Systems (MADSS) have emerged as powerful tools for facilitating decision-making in complex and dynamic environments. This chapter provides an overview of MADSS, highlighting their fundamental concepts, key components, and applications. MADSS leverage the principles of multi-agent systems, artificial intelligence, and decision support systems to enable collaborative decision-making among multiple autonomous agents. The chapter begins by introducing the concept of multi-agent systems, emphasizing the advantages they offer in terms of adaptability, flexibility, and scalability. It then explores the integration of decision support systems within this framework, enabling agents to make informed decisions by analyzing vast amounts of data, evaluating various alternatives, and considering multiple criteria. The architecture of MADSS is discussed, focusing on the interactions among agents, the coordination mechanisms employed, and the information exchange protocols utilized. Various agent types, such as user agents, decision agents, and knowledge agents, are described, along with their roles and responsibilities within the system. The chapter further explores the different approaches and techniques used in MADSS, including rule-based systems, expert systems, machine learning, and optimization algorithms. It highlights the importance of agent learning and adaptation to improve decision-making capabilities over time. The applications of MADSS across various domains are presented, including finance, supply chain management, healthcare, and transportation. Case studies illustrate how MADSS can enhance decision-making processes, improve efficiency, and optimize resource allocation in complex real-world scenarios. Lastly, the chapter discusses the challenges and future directions of MADSS. Issues such as agent coordination, trust among agents, and handling uncertainty are addressed. The potential of integrating emerging technologies like blockchain, the Internet of Things (IoT), and big data analytics is also explored, envisioning more sophisticated MADSS capable of handling larger-scale problems.

Keywords: Autonomous Agents, Decision Support System, Human Decisionmaking, Intelligent Decision Support Systems, Knowledge Representation, Knowledge Management, Knowledge Repositories, Multi-agent, Predictive Modeling, Software Programs.

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